Return Policy
Return Policy for Appli.pk
At EasyBuyer, we want our customers to be completely satisfied with their purchases. This Return Policy outlines the terms and conditions for returning items purchased through our website and mobile applications.
1. **Return Eligibility:**
1.1. To be eligible for a return, the item must be unused and in the same condition as when it was received.
1.2. Returns must be requested within [number of days, e.g., 30 days] from the date of purchase.
2. **Return Process:**
2.1. To initiate a return, please contact our customer support team at [customer support email] with your order number and a detailed explanation of the reason for the return.
2.2. Our customer support team will guide you through the return process, which may include providing a return shipping label.
2.3. Pack the item securely, include the original packing slip or order confirmation, and ship it to the address provided by our customer support team.
3. **Refund or Exchange:**
3.1. Once we receive the returned item and verify its eligibility, we will process a refund or exchange based on your preference.
3.2. Refunds will be issued in the same form as the original payment method.
3.3. Exchanges are subject to product availability. If the requested exchange item is not available, a refund will be processed.
4. **Non-Returnable Items:**
4.1. Certain items may not be eligible for return, including but not limited to:
- Downloadable software or digital products
- Gift cards
- Perishable goods
4.2. If an item is non-returnable, it will be clearly stated on the product page.
5. **Return Shipping Costs:**
5.1. If the return is due to our error or a defective product, we will cover the return shipping costs.
5.2. If the return is for reasons other than an error on our part, the customer is responsible for the return shipping costs.
6. **Damaged or Defective Items:**
6.1. If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund.
7. **Cancellation Policy:**
7.1. If you wish to cancel an order, please contact our customer support team as soon as possible.
7.2. Once an order has been shipped, it cannot be canceled. In such cases, the standard return policy will apply.
At EasyBuyer, we want our customers to be completely satisfied with their purchases. This Return Policy outlines the terms and conditions for returning items purchased through our website and mobile applications.
1. **Return Eligibility:**
1.1. To be eligible for a return, the item must be unused and in the same condition as when it was received.
1.2. Returns must be requested within [number of days, e.g., 30 days] from the date of purchase.
2. **Return Process:**
2.1. To initiate a return, please contact our customer support team at [customer support email] with your order number and a detailed explanation of the reason for the return.
2.2. Our customer support team will guide you through the return process, which may include providing a return shipping label.
2.3. Pack the item securely, include the original packing slip or order confirmation, and ship it to the address provided by our customer support team.
3. **Refund or Exchange:**
3.1. Once we receive the returned item and verify its eligibility, we will process a refund or exchange based on your preference.
3.2. Refunds will be issued in the same form as the original payment method.
3.3. Exchanges are subject to product availability. If the requested exchange item is not available, a refund will be processed.
4. **Non-Returnable Items:**
4.1. Certain items may not be eligible for return, including but not limited to:
- Downloadable software or digital products
- Gift cards
- Perishable goods
4.2. If an item is non-returnable, it will be clearly stated on the product page.
5. **Return Shipping Costs:**
5.1. If the return is due to our error or a defective product, we will cover the return shipping costs.
5.2. If the return is for reasons other than an error on our part, the customer is responsible for the return shipping costs.
6. **Damaged or Defective Items:**
6.1. If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund.
7. **Cancellation Policy:**
7.1. If you wish to cancel an order, please contact our customer support team as soon as possible.
7.2. Once an order has been shipped, it cannot be canceled. In such cases, the standard return policy will apply.